Our travel gear is meticulously designed for durability and functionality, ensuring you have the best tools for every journey.
To be eligible for a return, items must be unused, in their original packaging, and in the same condition as when you received them. You must initiate the return process within 30 days of receiving your order. Items that are marked as final sale or clearance are not eligible for return. If you have any questions regarding the eligibility of a specific item, please contact us.
To initiate a return, you must send an email to [email protected]. In your email, please include your order number, a description of the item you wish to return, and the reason for the return. We will respond to your request within 2 business days with further instructions on how to proceed. Please do not send your item back without receiving confirmation from us first.
Customers are responsible for all return shipping costs unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value, as we cannot guarantee that we will receive your returned item. If you are returning an item due to an error on our part, we will cover the return shipping costs. Please ensure that you keep your shipping receipt until we confirm receipt of your return.
Once we receive your returned item, we will inspect it to ensure it meets our return eligibility criteria. If approved, your refund will be processed within 5-7 business days. The refund will be issued to the original payment method used during the purchase. Please note that it may take additional time for your bank or credit card company to process the refund and reflect it in your account.
We do not offer direct exchanges. If you wish to exchange an item for a different size or color, you must return the original item for a refund and place a new order for the desired item. This ensures that you receive the correct item without delays. Please follow the return process outlined above to initiate your return.
If you receive a damaged or defective item, you must notify us within 7 days of receiving the item. Please send an email to [email protected] with your order number and a description of the issue. We may request photos to assess the damage. If the item is confirmed to be damaged or defective, we will provide instructions for returning the item and will cover the return shipping costs.
If you have any questions or concerns regarding our Return and Refund Policy, please do not hesitate to reach out to us via email at [email protected]. We are here to assist you and ensure that your experience with us is satisfactory. Thank you for choosing Voyage Requisites for your travel gear needs.
Our travel gear is meticulously designed for durability and functionality, ensuring you have the best tools for every journey.